Home > Inspection & Shipping Policy

 

Packing

Unless otherwise stated in the offer the prices include packing in accordance with Touchlite's customary standard of packing. Any other packing requested by the Customer or deemed necessary by Touchlite will be charged for in addition to the price offered. 

 

Shipping, Delivery, Risk of Loss, Transfer of Title

a. Customer is aware that Products may be shipped inter- nationally through third party carriers and that delivery times and dates are merely estimates. Touchlite cannot be held liable for any damages as a result of delay in delivery of Products.
b. Unless otherwise agreed in writing, delivery shall be made ex warehouse. Touchite is entitled to make partial deliveries. Customer must accept delivery of Products during normal business hours, failing which all costs arising thereof (including storage charges and freight charges) shall be charged in conformity with Touchlite's rates or local rates.
c. The risk of loss or damage of Products shall pass to Customer at the moment of delivery ex warehouse, even if Touchlite has not yet transferred the ownership thereof.
d. Touchlite shall not be liable to any Customer or any other party for any loss or damage including direct or indirect or consequential injury loss or damage whatsoever by reason of any delay in delivery whether the same is due to the negligence of Touchlite or any other party, actions constituting fundamental breach of contract, strike or any other industrial action, or any other cause whatsoever.
e. Title to a Product will transfer to Customer immediately after the full purchase price has been received by Touchlite, provided that Customer is not otherwise in default of the purchase agreement and these terms and conditions.
f. If Touchlite is to deliver to an address other than the Customer’s standard delivery address, Customer will be charged with a certain fee. Standard delivery ad- dress means the Customer’s address as it is known by Touchlite. It is Customer’s responsibility to state the correct standard delivery address to Touchlite. If after notification that the Products are ready for delivery, delivery is delayed for any reason beyond Touchlite's reasonable control Touchlite shall be entitled, at its option, to arrange suitable storage at its premises or elsewhere and shall take reasonable measures to protect the Customer's interest in the Products. The Customer shall accept all costs of storage, insurance, demurrage, handling and other charges associated with such storage. 

 

Inspection, Acceptance of Products

a. Claims in connection to shortages or errors in shipping must be reported to Touchlite within two (2) days of receipt of such shipment. If Customer fails to report timely, Touchlite will have no obligation to correct such shipments, unless Customer bears all the expenses thereof.
b. Immediately upon receipt of a Product, Customer shall test and inspect it for defects and non-conformance with the written specifications provided by Touchlite and will notify Touchlite in writing within seven (7) days of receipt of a Product, of any defects or non-conformance. After such seven (7) day period, Customer shall be deemed to have irrevocably accepted the Products, if not already previously accepted. After acceptance, Customer shall have no right to reject the Products for any reason or to revoke acceptance. Customer hereby agrees that a seven (7) day period is a reasonable amount of time for inspection and revocation.
c. The sole and exclusive remedy for allegedly defective Products is the replacement or repair at Touchlite's sole discretion, of such Products or part of such Products, at no costs for Customer. 



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